How do I return items?

Before returning the goods, complete our contact us form www.attireemea.com/contactus or call our team on +44 (0)121 3121960. You must have an ATTIRE-provided "RMA Number" prior to returning the goods, or the return will not be accepted

What information does ATTIRE EMEA need to process returns?

Before contacting our team, please have the following information ready to provide:

The original order ATTIRE Purchase Order (PO) reference
Your original order Purchase Order reference
The product name(s), product code(s)/reference(s), product size(s), product colour(s) and quantity(s) of the products to be returned
If already packed, the dimensions (height x width x depth) and weight(s) of the box(es) to be returned

What is the ATTIRE EMEA returns process?

All returns must be requested with the ATTIRE EMEA team prior to the return of any goods, to ensure correct documentation is produced, logged and notified to the inbound returns team. Documentation is essential to ensure goods are able to pass through customs and borders efficiently.

When you contact us, our team will fill out an official returns form. They will then send you the completed form, the shipping labels, and an RMA (Return Material Authorisation) number.

If the RMA Number has not been provided to you, or the official returns form is not enclosed within the box(es), it can delay the processing of your return and a credit/refund may be refused. Any returns made without prior notification are done so at the risk of the Buyer, and will not be credited.

Returns are accepted on the basis of the following: all goods, excluding those branded and/or modified, when outside of an exclusive programme, are returned within 30 days. Items must be returned in their original packaging and condition. All costs for returns will be covered by the Buyer, unless where a product has been sent incorrectly or is faulty.

Note: Returns are applicable to a restocking fee of 1.20 GBP/EUR/USD per item, payable by the Buyer.

🇬🇧 UK returns only: Any discrepancies on the supporting documentation will result in customs officials returning or destroying the goods. On the basis of this requirement, and issue experienced, all UK returns will be handled and processed by the UK team, prior to returning to the main warehouse. As a result of this, there will be a fixed handling charge of £50 per return, plus the cost of carriage to return the goods to Portugal. This will be quoted and confirmed prior to processing the return.

Can I get replacement goods?

In the case where an incorrect size or product was received, we will seek to provide the replacement goods without delay. On occasion, there can be a lead time to obtain replacement goods. We will always advise you of the anticipated lead time.

Our team works hard to resolve all issues in a timely and satisfactory manner so please feel free to discuss options with them.

Whom should I contact if I am still having an issue with a return?

Please don't hesitate to contact our team on +44 (0)121 3121960 if you need any help.

Full Returns Terms and Conditions

15	RETURNS
15.1	Returns are accepted on the basis of the following: all goods, excluding those branded and/or modified, when outside of an exclusive programme, are returned within 30 days. Items must be returned in their original packaging and condition. All costs for returns will be covered by the Buyer, unless where a product has been sent incorrectly, or is faulty.
15.2	All garments must be returned to our main distribution centre, in Porto, Portugal.
15.3	Returns are applicable to a restocking fee of 1.20 GBP/EUR/USD per item, payable by the Buyer.
15.4	Items requested to be returned outside of the stipulations set out in 15.1 will be assessed and are subject to further charges/handling fees.
15.5	All items returned from UK locations back to main distribution centre in Porto, Portugal, must be accompanied with the appropriate documentation to evidence that goods are subject to "Returned Goods Relief". All returns which do not include the relevant documentation are applicable to Brexit duties of approx. 12%, which are payable by the Buyer. Any discrepancies on the supporting documentation will result in customs officials returning or destroying the goods. On the basis of this requirement, and issue experienced, all UK returns will be handled and processed by the UK team, prior to returning to the main warehouse. As a result of this, there will be a fixed handling charge of £50 per return, plus the cost of carriage to return the goods to Portugal. This will be quoted and confirmed prior to confirming the return.
15.6	All returns must be requested with the Company prior to the return of any goods, to ensure correct documentation is produced, logged and notified to inbound returns team. Documentation is essential to ensure goods are able to pass through customs and borders efficiently. Any returns made without prior notification are done so at the risk of the Buyer, and will not be credited. Documentation must be included with all Goods returned.
17	SAMPLES
17.1	All samples will be charged on a sale or return basis. On the basis samples are returned within the timeframe and conditions stipulated in section 15 above, samples will not be charged. Samples returned or retained outside of the conditions stipulated in section 15 will be invoiced accordingly.